# Government Software Development > Custom government software development: citizen portals, case management, permits and licensing, and legacy modernisation. Source: https://authect.com/industries/government We design and build accessible, secure digital services for public bodies: citizen portals, case management and the systems that replace paper-based processes. ## What you get with Authect's government software development Public services have to work for **everyone, every time**: people on old phones, people using screen readers, and staff juggling cases across several systems. Authect builds the software behind those services: portals, case management, permits and the back-office tools that keep them running. We work as a **small team led by the founders and senior engineers**, so the people who scope your service are the people who build it. Accessibility, privacy and security are part of the design from day one. We build with **plain language, accessible interfaces and careful handling of personal data**, keep decisions documented for audit and scrutiny, and hand you **code and infrastructure you own outright**, without lock-in to a single supplier. ## What's included in our government software development services - [Application development](https://authect.com/services/application-development): Citizen-facing services and internal tools on web and mobile: applications, bookings, payments, case handling and status updates, built around the real journeys of residents and staff. - [Legacy software modernization](https://authect.com/services/legacy-modernization): Step-by-step replacement of ageing case, records and finance systems, running old and new in parallel and migrating data carefully so services stay open throughout. - [UX consulting](https://authect.com/services/ux-consulting): User research, service design and accessibility reviews that make public services easier to understand and complete, for residents and for the staff who support them. - [Cyber security](https://authect.com/services/cyber-security): Threat modelling, secure architecture and code reviews for systems holding personal and sensitive data, with strong authentication, encryption and audit logging built in. - [Intelligent document processing](https://authect.com/services/intelligent-document-processing): Extracting and checking information from forms, letters and supporting documents, with human review on every decision that affects a person's application or entitlement. ## How we help public bodies deliver better services 1. **Services people can complete**: Clear language, accessible design and testing with real users reduce abandoned applications, repeat calls and the need for assisted support. 2. **Less manual work for staff**: Digital forms, automated checks and joined-up case records cut rekeying and chasing, so staff can spend their time on the cases that need judgement. 3. **Protect personal data**: Least-privilege access, encryption, data minimisation and detailed audit trails are designed into every service, reducing the risk of breaches and misuse. 4. **Avoid supplier lock-in**: You own the code, the data and the infrastructure, built on open standards and documented so any capable team, including your own, can take it forward. ## The government solutions we build Whether you are launching a new digital service or replacing a system that has outgrown its purpose, we cover the full journey: discovery, design, engineering, launch and ongoing support, with a founder accountable at every step. - **Citizen and business portals**: Self-service accounts for applications, payments, bookings and updates, with secure sign-in and a clear view of where each request stands. - **Case management systems**: Workflows, task queues and shared records that let teams handle cases consistently, hand them over cleanly and report on progress. - **Permits, licensing and grants**: Online applications, eligibility checks, approvals and renewals that replace paper forms and email chains with traceable digital processes. - **Registries and records**: Authoritative registers of people, property, vehicles or organisations, with controlled access, change history and APIs for other services. - **Data sharing and reporting**: Secure integrations between departments and agencies, plus dashboards that turn operational data into evidence for planning and accountability. ## Our public sector domain expertise ### Local government Resident services such as housing, waste, parking, planning and council tax, connected to the back-office systems that fulfil them. We build online forms and accounts that let residents report, apply and pay without phoning, integrate them with existing housing, revenue and CRM systems, and give officers shared case views and task queues so every request is tracked from first contact to resolution. ### Central government and agencies Larger services with complex eligibility rules, high volumes and many integrations, designed to be resilient, auditable and easy to change as policy evolves. We model rules as readable, tested logic rather than burying them in code, connect services to identity, payment and departmental systems through documented APIs, and build them to handle deadlines and seasonal peaks without slowing down for the people using them. ### Tax, revenue and payments Filing, assessment, collection and refund flows with accurate calculations, clear explanations for users and records that support later review. We build guided returns that check answers as people go, calculation engines whose every result can be traced to its inputs and rules, payment and direct debit integrations, and the internal tools staff use to handle queries, appeals, payment arrangements and refunds. ### Health and social services Referral, assessment and care coordination tools that share information safely between professionals while respecting consent and confidentiality. We build structured referral and assessment forms, shared case records with fine-grained access by role, and integrations with existing care and health record systems, so practitioners see what they need for each person and every view or change is logged. ### Transport and infrastructure Licensing, vehicle and asset registers, inspection apps and public information services that connect field operations with central records. We build online applications and renewals for permits and licences, offline-capable apps for inspectors recording defects and photos on site, asset registers with full change history, and open data feeds and APIs that let other services and the public reuse the information. ## Our approach to government software development 1. **Discovery and user research**: A founder leads discovery with your service owners and frontline staff, alongside research with the people who use the service today. You get a written scope, an architecture outline and a price, shaped to fit your procurement and assurance process. 2. **Design and prototyping**: We prototype the service in plain language and test it with real users, including people who rely on screen readers, magnification or voice control and people with little digital confidence, before any production code is written. 3. **Build in short iterations**: Two-week iterations with working software and a demo at the end of each. Automated accessibility checks, manual testing with assistive technology and security reviews run in every iteration, and decisions are recorded for later scrutiny. 4. **Launch and assurance**: We support your service assessments, security reviews and accessibility audits with evidence and fixes, then launch in stages, often starting with a private beta, while keeping an assisted route open as the new service proves itself. 5. **Support and continuous improvement**: After launch the same team stays with the service: monitoring it, fixing issues quickly, keeping it secure and accessible as browsers and devices change, and improving it in response to user feedback and changes in policy. ## Why develop your government software with Authect - **Founders on every project**: The founders who scope your service are part of the team that researches, builds and runs it. Your service owner works directly with the people doing the work, which keeps decisions quick and accountability clear. - **Accessible and secure by design**: Accessibility, data protection and security shape every screen and integration from the first sprint. We test with real users and assistive technology, and work alongside your own specialists, who remain responsible for your organisation's position. - **You own everything**: Code, designs, research findings, documentation and infrastructure stay with your organisation, built on open standards. There is no lock-in to a single supplier: your own team or any capable partner can maintain and develop the service. ## Government software development FAQs ### What is government software development? It is the design and engineering of software for public bodies: citizen and business portals, case management, permits and licensing, registries and the internal tools behind them. Compared with commercial software, it puts extra weight on accessibility, data protection, transparency and serving every member of the public, not just a target market. ### Can you build services that meet WCAG accessibility standards? Yes. We design and build to WCAG guidelines from the start, with semantic markup, keyboard support, sufficient contrast and testing with assistive technology. Your organisation remains responsible for its accessibility statement and conformance, and we provide the testing evidence and fixes your team needs to support it. ### How do you handle personal data and regulations such as GDPR? We design for data protection by default: collecting only what a service needs, encrypting data, limiting access by role, keeping audit logs and supporting retention and deletion rules. Your data protection officer and legal advisers remain responsible for your compliance position, and we provide the technical documentation they need for assessments. ### Can you work within our procurement and security processes? Yes. We are a small studio and work within the processes your organisation sets, whether that means supplier assessments, security reviews or working alongside an existing delivery partner. We are open about our size and structure from the start so you can decide how we fit. ### Can you replace a legacy system without interrupting public services? Yes. We modernise in stages: mapping what the current system really does, migrating data carefully, running old and new in parallel and switching over one service or function at a time, so residents and staff are never left without a working route. ## About Authect - Authect is a founder-led software development studio: clients talk to the founders who build their project, never a salesperson. - Every project is led by a senior engineer. Delivery is AI-accelerated, and an engineer reviews every line before it ships. - Clients own their code, infrastructure and designs from day one, with no lock-in. - Legal entity: AUTHECT - FZCO, Trade License No. 70505 (IFZA). Registered office: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. - The team works in Dubai (Dubai Marina, Business Bay, Dubai Silicon Oasis) and in Spain (Madrid and Marbella), and works with partners in Lithuania. - Clients across Europe, the Middle East and beyond; areas served include Dubai, Madrid, Marbella, Málaga, United Arab Emirates, Spain, Lithuania, Sweden, Norway, Denmark. - Founders: Pranas Mickevicius (Chief Executive Officer), Oscar Arson Saiz (Chief Technology Officer). - Cooperation models: fixed-price projects, monthly sprints, and support and evolution. - Contact: info@authect.com, +971 50 246 5223, or https://authect.com/contact. A founder replies within one working day. - Profiles: LinkedIn https://www.linkedin.com/company/authect/, Instagram https://www.instagram.com/useauthect/, X https://x.com/useauthect, TikTok https://www.tiktok.com/@useauthect, Facebook https://www.facebook.com/profile.php?id=61581141524137.