ChatbotCreation

// Traditional customer support limitations
class TraditionalCustomerSupport {
  constructor() {
    // Human-dependent bottlenecks
    this.constraints = {
      availability: '9AM-5PM business hours only',
      capacity: 'limited-concurrent-conversations',
      consistency: 'varies-by-agent-mood-training',
      scaling: 'expensive-linear-hiring-costs'
    };
  }
  
  // Expensive operational costs
  calculateSupportCosts() {
    return {
      agentSalaries: '$35,000-55,000 per agent annually',
      trainingCosts: '$5,000-15,000 per new hire',
      infrastructureCosts: '$2,000-5,000 per workstation',
      managementOverhead: '20-30% additional costs',
      turnoverReplacement: '$10,000-25,000 per departure',
      benefitsInsurance: '$15,000-25,000 per agent'
    };
  }
  
  // Service quality inconsistencies
  getPerformanceLimitations() {
    return {
      responseTime: '5-30 minutes average wait',
      availability: '40-hour work weeks + breaks',
      knowledgeBase: 'limited-to-agent-memory',
      languageSupport: 'monolingual-most-agents',
      escalation: 'manual-handoff-delays',
      documentation: 'inconsistent-note-taking',
      emotionalState: 'affected-by-personal-factors'
    };
  }
  
  // Customer experience problems
  getCustomerFrustrations() {
    return {
      waitTimes: 'long-hold-music-frustration',
      repetition: 'explain-problem-multiple-times',
      transfers: 'bounced-between-departments',
      availability: 'closed-when-customers-need-help',
      consistency: 'different-answers-same-question',
      followUp: 'forgotten-promises-callbacks'
    };
  }
  
  return "Expensive, inconsistent, limited availability";
}