HelpdeskSystems

// Traditional helpdesk approach
function handleCustomerSupport() {
  // Manual ticket assignment
  const tickets = getAllTickets();
  const agents = getAvailableAgents();
  
  // Basic categorization (if any)
  tickets.forEach(ticket => {
    if (ticket.priority === 'high') {
      assignToSeniorAgent(ticket);
    } else {
      assignToNextAvailable(ticket);
    }
  });
  
  // Manual responses and workflows
  const responses = {
    responseTime: '4-24 hours',
    resolution: '2-7 days',
    satisfaction: '65-75%',
    automation: 'minimal'
  };
  
  // Limited analytics and insights
  generateBasicReports();
  
  return "Slow, manual, reactive support";
}