WhatsAppBots

// Traditional customer service approach
function handleCustomerInquiries() {
  // Manual message handling
  const messages = checkMultipleChannels();
  
  // Basic response templates
  messages.forEach(message => {
    if (businessHours()) {
      assignToAgent(message);
    } else {
      sendGenericAutoReply(message);
    }
  });
  
  // Limited automation capabilities
  const support = {
    availability: '9-5-business-hours-only',
    responseTime: '2-24-hours',
    personalization: 'basic-name-insertion',
    integration: 'manual-data-entry',
    scalability: 'hire-more-agents'
  };
  
  // Fragmented customer experience
  const channels = [
    'email', 'phone', 'website-chat', 
    'social-media', 'whatsapp-manual'
  ];
  
  // Basic reporting and insights
  generateBasicMetrics();
  
  return {
    efficiency: 'agent-dependent',
    availability: 'limited-hours',
    consistency: 'varies-by-agent',
    cost: 'high-labor-costs'
  };
}