Data & AI
Conversational AI Solutions
Chat and voice assistants that understand your customers, act on your systems and know when to hand over to a person, designed and built by a founder-led team.
Talk to the foundersWhat conversational AI is, and what you get with Authect
Conversational AI lets people get things done by asking in their own words, by typing or speaking, on your website, in your app or over messaging and phone. Modern language models make these conversations feel natural; the real work is making them accurate, safe and useful.
We build assistants that answer from your own knowledge and data, carry out real tasks such as booking, tracking or updating an account, and pass the conversation to your team with full context when a person is needed. The founders design the experience with you and a senior engineer leads the build.
Every conversation is logged and reviewable, sensitive data is protected, and the assistant's knowledge, prompts and integrations are yours from day one.
Service benefits
How conversational AI improves your business
- 01
Instant support at any hour
Customers get accurate answers and help with routine requests the moment they ask, day or night, in their own language, while your team focuses on the conversations that need a human touch. Complex or sensitive cases reach a person with the full history attached, so nobody has to repeat themselves.
- 02
Personal experiences that lift sales
Assistants that remember context, understand what each customer is looking for and suggest the right product, plan or next step, turning questions into confident decisions. They can collect preferences naturally in conversation and pass qualified leads to your sales team.
- 03
Lighter workload, lower costs
Routine questions, status checks and form-filling are handled automatically, so your support and operations teams spend less time on repetition and more on work that grows the business. Every conversation also shows you what customers ask most, pointing to the fixes that prevent questions in the first place.
Customer feedback
Working with Authect transformed our digital infrastructure. Their engineering team delivered our complex trading algorithm platform two weeks ahead of schedule without sacrificing code quality or security compliance. The seamless communication and deep technical expertise made them a true strategic partner.
Dmitry SokolovHead of Product, FinTech SolutionsReady to give your customers an assistant they actually enjoy using? Talk to the founders.
Contact usHow we work
How we deliver custom conversational AI solutions
A good assistant is designed like any product: around real conversations. We start from your transcripts, tickets and FAQs, not from a blank prompt.
Want an assistant that answers from your own knowledge, not the open internet? Let's talk.
Contact usIndustries
Industry-specific use cases for conversational AI
Healthcare
Appointment booking and reminders, assistants that help patients prepare for visits and follow care instructions, prescription refill requests, check-ins for remote monitoring and training support for staff, with clear escalation to clinicians.
Retail
Customer support assistants for orders and returns, product and styling advice, sales assistants on product pages, help for staff with stock and orders, and conversational surveys that collect richer feedback.
Media & Entertainment
Assistants for audience questions and subscriptions, interactive stories and game characters, help with event tickets and bookings, and voice interfaces for content discovery.
Fintech
Assistants that help customers check balances, pay bills and understand products, tailored recommendations, onboarding support and secure handover to an adviser for anything sensitive.
Insurance
Answers to policy questions, guided quotes, first notice of loss and claim status updates, onboarding new customers, and reminders for renewals and missing documents.
Logistics
Where-is-my-order answers from live tracking, delivery cost estimates, rebooking and address changes, and voice assistants that let warehouse staff work hands-free.
Hospitality
Booking and changes to reservations, concierge assistants for guests during their stay, answers about facilities and local tips, and multilingual support across messaging channels.
Chatbots compared
Scripted chatbots vs. AI assistants
Not every conversation needs a language model. Many of the assistants we build combine both: scripted flows where precision matters, AI where understanding matters.
| Scripted chatbot | AI assistant | |
|---|---|---|
| How it understands | Buttons, menus and keywords defined in advance. | Free-form questions in natural language, including typos, follow-ups and changes of mind. |
| Where answers come from | Responses written by your team for each path. | Your knowledge base and live data, retrieved at the moment of the question and cited. |
| Predictability | Fully predictable: it only says what was written. | Flexible, so it needs guardrails, testing and monitoring to stay on topic and accurate. |
| Effort to extend | Every new question needs a new flow. | New knowledge can be added as documents, without redesigning conversations. |
| Best for | Short, regulated processes such as consent, payments and identity checks. | Open-ended support, advice and search across a large body of knowledge. |
Case studies
Recent work from Authect
Mobile AppReact NativeSupabaseBredinoBredino: Verified Matchmaking & Breeding Platform for Purebred Animals39App Screens100%Verified Docs109Automated Tests
FintechTradingArtificial IntelligenceSmartTraderSmartTrader: Technical Analysis & Automated Trading Platform100k+Active Traders< 20msLatency50+Smart Tools
HospitalityFoodTechSaaSFoodNotifyFoodNotify: F&B Management & Automated Kitchen Operations Platform30k+Locations15%Cost Reduction100+Integrations
Channels
Where your assistant can talk to people
We build one assistant with shared knowledge and rules, then meet your customers and staff on the channels they already use.
Website chat
A chat window on your site that can answer, guide and capture leads, styled to match your brand.
Mobile apps
An assistant built into your iOS and Android apps, aware of who the user is and what they're doing.
Messaging apps
WhatsApp, Messenger, Telegram and similar channels, so customers can reach you where they already chat.
Voice and phone
Natural-sounding voice assistants for phone lines and smart speakers, with transfer to a person.
Workplace tools
Internal assistants in Slack or Microsoft Teams that answer policy, IT and HR questions for your staff.
Email
Drafted or automatic replies to incoming email, sorted by topic and urgency, for your team to approve.
Contact centre
Agent-assist tools that suggest answers and summarise calls in real time for your support team.
Your own systems
Secure connections to your CRM, booking, order and ticketing systems, so the assistant can act, not just talk.
FAQs
Conversational AI solutions FAQs
What is conversational AI?
Conversational AI is technology that lets computers understand and respond to people in natural language, by text or voice. It powers chatbots, voice assistants and virtual agents that answer questions, carry out tasks and pass conversations to a person when needed.
How can businesses use conversational AI?
Common uses are customer support, sales and product advice, bookings and order tracking, onboarding, and internal help desks for HR and IT. The best starting point is usually the questions your team answers most often, where an assistant saves the most time.
What technologies are behind conversational AI?
Large language models for understanding and generating language, retrieval that pulls answers from your own documents, speech recognition and synthesis for voice, and integrations with your business systems. Guardrails, evaluation and monitoring keep the whole thing reliable.
How do you stop an assistant from giving wrong answers?
We ground answers in your approved content, restrict the topics it will discuss, test it against real and tricky questions before launch, and monitor conversations afterwards. When it isn't confident, it says so and hands over to a person rather than guessing.
Can the assistant hand a conversation over to our team?
Yes. We design clear handover rules, for example for complaints, complex cases or when a customer asks for a person, and pass the full conversation to your team in the tools they already use.
What happens to our customers' data?
We use provider offerings that don't train on your data, keep data in the regions you require, mask sensitive details where appropriate and set retention rules with you. Conversation logs and the assistant itself live in accounts you own.