Optimisation
IT Technical Support and Maintenance Services
Keep your software healthy, secure and up to date, recover quickly when something breaks and let your own team stay focused on what's next, with support from the founders and senior engineers who know your system, not a ticket desk.
Talk to the foundersWhat you get with technical support from Authect
Launch is the beginning of a product's life, not the end. Our support and maintenance keeps your software running smoothly, secure and up to date: we spot problems and risks early, fix issues quickly when they happen and keep improving the system as your business changes.
We offer two levels of support. L2 support gets you back on your feet quickly after a failure, without touching the code. L3 support goes deeper, fixing the underlying software problems and making improvements. Both are led by a senior engineer, with agreed response times, so you always know who's looking after your system and how fast they'll act.
What we do
What our technical support and maintenance covers
L2 technical support
When something fails, we isolate the cause and restore service without changing your code: applications, databases, integration points, servers and the surrounding environment, physical or virtual.
L3 technical support
For problems that need a code change, our engineers fix the root cause: bug fixes, security and performance issues, compliance checks and updates to integration interfaces.
Monitoring and prevention
We set up monitoring and alerting so we see errors, slowdowns and failing jobs as they appear, and fix many issues before your users notice anything.
Updates and security patches
Regular updates to frameworks, libraries, operating systems and cloud services, so your software stays supported, secure and compatible.
Continuous improvement
Alongside the fixes, we ship small enhancements your users ask for, so the product keeps getting better instead of standing still.
Knowledge transfer
Taking over a system someone else built? We document it, learn it and take responsibility in a planned handover, so nothing falls through the cracks.
Customer feedback
Working with Authect transformed our digital infrastructure. Their engineering team delivered our complex trading algorithm platform two weeks ahead of schedule without sacrificing code quality or security compliance. The seamless communication and deep technical expertise made them a true strategic partner.
Dmitry SokolovHead of Product, FinTech SolutionsKeep your systems running smoothly with support from the people who know them.
Contact usService benefits
How support and maintenance benefits your business
Good support is quiet: fewer incidents, faster recovery and a system that keeps up with your business, without pulling your own team away from new work.
- 01
Protect your software and your revenue
We find problems and risks early and resolve incidents fast, which reduces downtime, lost revenue and the support load on your own team.
- 02
Strengthen your team's skills
Our engineers bring experience across many technologies, so we can solve tricky problems and share what we learn with your people along the way.
- 03
Solve complex issues properly
With both L2 and L3 support, you get a quick recovery after a failure and a permanent fix for the cause, not the same incident every month.
- 04
Lower the cost of running your systems
A well-organised support setup, preventive maintenance and steady clean-up of technical debt reduce the total cost of owning your software over time.
- 05
Hand over the duty and the risk
Your in-house team stays focused on your core business while we look after your live systems, with cover and response times agreed around the hours your business needs.
Case studies
Recent work from Authect
Mobile AppReact NativeSupabaseBredinoBredino: Verified Matchmaking & Breeding Platform for Purebred Animals39App Screens100%Verified Docs109Automated Tests
FintechTradingArtificial IntelligenceSmartTraderSmartTrader: Technical Analysis & Automated Trading Platform100k+Active Traders< 20msLatency50+Smart Tools
HospitalityFoodTechSaaSFoodNotifyFoodNotify: F&B Management & Automated Kitchen Operations Platform30k+Locations15%Cost Reduction100+Integrations
How requests are handled
What happens when you raise an issue
Every request follows the same clear path, so you always know what's happening, who's on it and what comes next, from the first report to the lesson learned.
- 01
Report
You raise the issue through the channel we agree, or our monitoring raises it for you.
- 02
Triage
An engineer confirms the impact, sets the priority and responds within the agreed time.
- 03
Restore
We get the service working again as quickly as possible, with a workaround if needed.
- 04
Fix
We find the root cause and fix it in code or configuration, tested and reviewed before release.
- 05
Review
You get a short summary of what happened and what we've changed so it doesn't happen again.
Insights
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GuideSoftware maintenance and support: what it includes and how to plan for itView guide 
GuideSoftware development outsourcing: models, risks and how to get it rightView guide 
GuideCustom software development: everything you need to knowView guide
FAQs
Support and maintenance FAQs
What is the difference between L2 and L3 support?
L2 support restores service without changing code; L3 support fixes the underlying problem in the code. With L2, we isolate the cause of a failure across applications, databases, integrations, servers and the surrounding environment, and get you running again. With L3, our engineers fix the root cause: bugs, security and performance issues, compliance checks and integration updates. Together they mean quick recovery and a permanent fix.
What does software maintenance include?
Maintenance keeps your software healthy, secure and up to date between incidents. It covers monitoring and alerting, regular updates to frameworks, libraries, operating systems and cloud services, security patches, steady clean-up of technical debt and the small enhancements your users ask for, so the product keeps getting better instead of standing still.
Can you support software that another team built?
Yes. Taking over a system someone else built is a common starting point. We document it, learn it and take responsibility in a planned handover, so nothing falls through the cracks. Our engineers bring experience across many technologies, and we share what we learn with your own team along the way.
How fast do you respond to issues?
Response times are agreed with you up front, around the hours your business needs. Every request follows the same path: report, triage, restore, fix and review. An engineer confirms the impact, sets the priority and responds within the agreed time, then we restore service and fix the root cause. Our monitoring often raises issues before your users notice them.
How much do support and maintenance services cost?
It depends on scope: the size of your system, the level of support (L2, L3 or both), the hours you need covered and the response times you want. We quote each support arrangement individually after a free scoping conversation with the founders. If you're also planning new features, the software development cost calculator on our website gives you a rough first idea of that work.
Who looks after our system?
A team led by a senior engineer who knows your system, not an anonymous ticket desk. You always know who's looking after your software and how fast they'll act, and you can talk to the founders directly. To get started, email us or use the contact form, and a founder will get back to you to arrange a call.