E-commerce

SHPD: Cross-Border Shipping Platform for Spain & LATAM

Two phones showing shipping rate comparison and parcel tracking on blue gradient

Client: SHPD Global
Industry: E-commerceRetailTransportation & mobilityB2B SaaS
What we did: UX/UI Design & PrototypingCarrier API IntegrationsCustoms Engine AutomationReal-Time Webhook PipelinePayment Gateway Integration
Tech stack: Next.jsReactTypeScriptNode.jsPostgreSQLTwilio / WhatsApp Business API

A multi-carrier shipping and cross-border booking platform connecting Spain with Latin America through automated pricing, labels, and tracking.

Prologue

For Latin American diaspora communities and small businesses in Spain, sending packages abroad—such as to Venezuela or Cuba—was traditionally plagued by opaque pricing, hidden fees, manual paperwork, and untrackable shipments.

Authect engineered SHPD as an end-to-end digital logistics platform that connects users directly with vetted carrier partners. By replacing fragmented legacy processes with a unified three-step web and mobile application, SHPD enables users to calculate transparent, upfront shipping costs, instantly generate customs documentation, and schedule door-to-door pickups in seconds.

The platform bridges cross-border trade between Europe and LATAM, transforming complex international shipping into a clear, reliable, and human-centered digital experience.

Steps from booking to LATAM doorstep delivery: 3
Instant upfront quote and label generation: < 60s
Real-time WhatsApp & SMS tracking visibility: 100%
Packages shipped across Spain-LATAM routes: 10k+

Laptop, tablet and phone showing the shipping platform across web and mobile

The challenge

Cross-border consumer and SMB shipping between Europe and Latin America suffered from significant friction across every stage of the supply chain:

Lack of Upfront Price Transparency

Shippers regularly encountered surprise fuel surcharges, unexpected customs duties, and inconsistent carrier quotes at drop-off locations.

Opaque & Manual Customs Documentation

Preparing required international shipping manifests and customs clearance forms was a manual, error-prone task that caused severe border delays and rejected packages.

Fragmented Tracking & Low Consumer Trust

Once packages left European hubs, tracking was often lost across local LATAM last-mile couriers, creating anxiety for senders delivering essential goods to family or customers abroad.

Scattered paper forms and inconsistent quote cards on dark indigo background

Phone showing an interrupted parcel tracking route fading across a map

Our solution

Authect designed and built SHPD as a modern logistics integration layer on top of established global and regional carrier infrastructure.

Multi-Carrier Rate Aggregator & Booking Engine

SHPD aggregates live rates and transit times across vetted shipping partners, displaying clear upfront options so users can choose between speed and budget.

Automated Customs & Shipping Document Generation

The platform automatically parses package details, destination regulations, and commercial values to generate valid customs documentation and shipping labels instantaneously.

Real-Time Tracking & Automated Notification Layer

By integrating carrier status webhooks, SHPD powers real-time parcel tracking with proactive automated alerts via WhatsApp and SMS, keeping senders and receivers informed from doorstep pickup to final delivery.

Mobile-First & Accessible UX Design

Built with an intuitive 3-step booking flow and fully responsive UI, SHPD provides a seamless experience across desktop, iOS, and Android web views.

Three phones showing addresses, carrier rates and generated customs label steps

Results

SHPD has redefined personal and commercial cross-border shipping between Spain and Latin America.

Streamlined Doorstep Booking

Users can complete address verification, compare carrier rates, pay, and book a home pickup in under one minute.

Full Operational Visibility

End-to-end tracking integration dramatically reduced customer support inquiries by delivering real-time status updates via familiar messaging channels like WhatsApp.

Scalable Regional Expansion

Built on a modular logistics API architecture, SHPD rapidly expanded its coverage from primary routes like Madrid to Caracas and Havana across broader LATAM trade lanes.

Monitor displaying shipments dashboard with charts, route map and status chips

Phone showing completed delivery timeline with floating message notification bubbles